The ‘Keeping Well’ service is designed to help members of staff working in the NHS, and staff providing care to others in the community, including residential homes and voluntary sector organisations through any mental health challenges they are facing during the coronavirus (Covid-19) pandemic and beyond.

The service provides rapid access to support in a variety of ways, including a ‘live-chat’ where health and care workers can, in confidence, talk to expert clinicians about any personal or professional challenges that are impacting on their stress, anxiety or mood. This could be new mental health symptoms or a worsening of pre-existing difficulties.

Get help quickly  

  • Web, live chat (coming soon):
  • Call or complete an online contact form 
    • If you live in Bedfordshire: Fill in the form or phone 01234 880400
    • If you live in Luton: Fill in the form or phone 0300 555 4152
    • If you live in Milton Keynes: Fill in the form or phone 01908 725099

How we can help

Our team can help by offering a range of free and confidential support including a safe space to chat or speak about your struggles and wellbeing needs with a trained wellbeing professional. Coronavirus has brought considerable challenges; you may have worries about your own or your family’s health.

  • Low mood and depression
  • Stress, anxiety and worry
  • Social anxiety
  • Health anxiety
  • Panic attacks
  • Low self-esteem
  • Obsessive compulsive disorder (OCD)
  • Post-traumatic stress disorder (PTSD)
  • Phobias including of needles
  • Post Covid or long Covid symptoms

Claire Murdoch, Chief Executive of Central and North West London NHS Foundation Trust, says:

“Everyone is working tremendously hard in the face of this crisis. Emotional difficulties are a normal response to what they have faced and can be hard to process. We want staff to know we are here for them.

“You might be exhausted from juggling the pressures of home life and childcare, working on the frontline, social isolation and the uncertainty that this period brings to all our lives.  The Keeping Well Service is designed to do just that – keep our key workers well - and offers everything from help with sleeping to more intensive assessment and treatment to deal with the aftermath of your experiences, whether you are experiencing new symptoms or a worsening of pre-existing difficulties; we are here."

Jake Thorpe, Milton Keynes IAPT Team Manager, said

“We are really pleased to be able to  extend the offer of support to our colleagues, at what is a very trying time for many of them. I would urge anybody working in health and social care in BLMK who may be feeling stressed, anxious or low to contact us for support.”

CNWL also works in partnership with West London NHS Trust to provide a Keeping Well Service for health and care workers in north west London available at

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